Source: FileNet IS (Optical)
Realizing that their internal FileNet optical conversion was not meeting the needs of their staff nor allowing them to meet SLA’s – this Fortune 500 Services company reached out to 4matix for assistance. They were experiencing missing documents, missing pages of documents and invalid files. Encountering these issues on a day-to-day basis was cause for concern as there was no way to determine how big a problem this was.
They had a mix of over 700 optical platters requiring conversion. In total, around 6TB’s of FileNet data needed to be converted and reconciled. The single page FileNet data was extracted and converted into multi-page TIFF files for import into their homegrown CRM application. During the conversion – 4matix also provided on-demand access to specifically requested documents required to service their internal and external customers.
At the conclusion of the project we were able to reconcile all their data to the page level. Noting that there were documents listed in their databases that did not exist on platters – primary or tranlog – we devised a method to let their users know. We delivered a single image file stating “Not found in FileNet – Document does not Exist” for all the missing entries. With this – a user with confidence knew a file was missing from the source system and that this anomoly was not a conversion error as has been their previous experience.
If you are supporting a legacy or out-of-support ECM platform – or have optical platters offsite in storage for that “what if” moment – give us a call. We can help you confidently sunset your old system and either move your data to a current ECM system or hosted online archive.